Contact the TCC Library

If the Library Chat is offline, try finding your answer in our FAQ database by typing the subject of your question in the box above and viewing the FAQs that appear as you type. If you don't find what you're looking for, you may submit your question and receive an answer via email or text.

twitter Facebook  instagram YouTube

Related Topics

Answered By Library Staff
Last Updated: Jul 16, 2021     Views: 2

If you deleted the ILL email explaining how to access or cannot find it, don't fear! You can get back to your ILL requests.

Log in to your library account and go to the "Requests" tab. There you will see an option to renew ILLs you have checked out. See this FAQ for how to access your library account if you aren't sure where to go. 

Once there, you will see the request and on the side will be a link that, once clicked, will start a download of the scanned/file. It is called "Available to view": 

link

 

 

Hitting "Request Again" will only request the item a second time, which is an option if your link has expired. Once a document has been uploaded, it is available for 30 days or 5 views/downloads, whichever comes first.

If you need accommodations for the file associated with this request because of how it was sent to us, such as the file needing OCR, please email the ILL office. 

Notice: This material is subject to the U.S. Copyright Law; further reproduction in violation of that law is prohibited.

See below for a screenshot of an example email that should have been sent to you explaining how to access: 

example email