Contact the TCC Library
Answered By Library Staff Last Updated: May 25, 2023 Views: 16
1. If you are in a Blackboard course and a video embedded or linked is not playing, you should alert your instructor. Sometimes, the permalink to a video is not what was copied and the URL to the result has timed out. If you can tell what database the video was coming from, you can try to search for the video by title directly in our databases (this is a list of all our subscription databases, where you can limit to video databases via the dropdown options). In order to access a TCC Databases result, you must use our proxied links from our website (Googling "Films on Demand," for example, will not get you to TCC's Films on Demand subscription).
Sometimes databases will have errors generating permalinks, or the URL to the search result may have been copied instead, resulting in a timeout after that session and making the URL appear defunct. If you know the title of the video, you can also reach out via chat or phone and we can do some investigation and possibly send you a correct link.
2. If you have done a search in a database or our catalog and found a video but the link is not working, please let us know or use any "report a broken link" feature. If it appears to be a loading issue, it might be your internet connection or browser. We recommend trying various browsers to help troubleshoot the issue (Chrome, Edge, Firefox, etc.).