Q. I can't log in to the laptop I checked out from the library. What should I do?

There are a couple of different reasons why you may be having trouble logging in to your HLLP laptop.

Unless you changed the password or created another profile, the username for the laptop should be Student and the password SLLPFall20

Forgotten Password

If you changed the password for the Student profile, or you created another profile, and you have forgotten the password, you may need to bring the laptop in to the Metro Library. Staff can help get the password reset so you can log in.

Number Lock and Reveal Icon

If you have not forgotten the password, you'll want to check to make sure you're entering the username and password correctly.

You may need to click on “Other User” in the lower left corner of the screen so you can type in the username.

After you type in the password, and before you click the arrow or hit the enter key, click and hold the little icon on the right side of the password box that looks like an eye.

The reveal icon looks like this:

This will reveal the password you have typed in and you can check to make sure it has been entered correctly.

One thing that often happens accidentally, or when Windows updates, is that the Number Lock is turned off. So if you have been using the key pad on the right of the keyboard to type in the numbers, that could cause the password to not be entered correctly.

If clicking the reveal icon shows that the password is entered correctly, but you are still unable to log in, there is probably something else going on.

Corrupted Windows Profiles

Sometimes a Windows profile can become corrupted and will no longer allow you to log in to it. When this happens, you will see an error message that says, "We can't sign in to your account" or you will see an action center notification saying “You’ve been signed in with a temporary profile.”

If you are logged in to a temporary profile, any files you create and save to the laptop's hard drive will be deleted once you log out. If you need to save any files created while using a temporary profile, you can save them to a flash drive or online cloud storage service or email them to yourself, otherwise you may lose them.

If you think you are being logged in to a temporary profile, there are steps you can take to fix the problem. Listed below are links to articles on the Windows Support website that may be able to help you.