Contact the TCC Library
Answered By Library Staff Last Updated: Nov 30, 2020 Views: 13
This sometimes happens! Sometimes, such as if your item is already overdue, we will not be able to catch the notice in time to sync with the new due date before a notification is sent or we might simply miss a renewal that goes through.
Please carefully read the email you were sent that granted the ILL renewal and gave a new date. It will also have this message that explains:
Your renewal request for the following has been approved. The new due date for this item is XX/XX/XX. Please allow us time to sync the due date with our circulation system, which we have to do manually. Until then, please go by this new date and disregard overdue notices based on the previous due date.
Because it is a manual process to sync the two systems, the circulation system may be sending you overdue notices when the ILL system has calculated the new due date based on what the lender allows. The ILL Office is not notified when a renewal goes through and has to check daily to see what has been approved. Multiple renewals sometimes slip through our workflow as well, as our dashboard overview makes it appear as through we have already taken care of it from the first renewal.
The ILL Office will sync the dates as soon as they notice, but if you would like it fixed right away please contact the ILL office. Only access services employees like the ILL Librarian have access to the new date information, NOT other library staff or librarians. You will NOT have fines or fees based on this issue.
Thank you for using ILL.