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Answered By Library Staff
Last Updated: May 22, 2020     Views: 41

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Cox Offering Relief Measures for Customers Affected by COVID-19 Pandemic

  • Free internet for 30 days to new customers of Connect2Compete.  C2C is our low-cost internet product for families with K-12 children who are enrolled in low-income assistance programs. Eligible and interested families can enroll by visiting from a mobile device.
  • A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income, and those impacted from Coronavirus challenges, like seniors and college students.  
  • Relief to data usage overages to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
  • Temporary increases for residential customers in the company’s Starter, StraightUp Internet and Connect2Compete packages to speeds of 50 Mbps and permanently increased speeds for our Essential tier customers from 30 Mbps to 50 Mbps, which was originally planned for later in the year.
  • Cox Complete Care remote desktop support at no charge to residential customers in those tiers to provide remote helpdesk and assistance for loading new applications they may need to use during this time like online classroom support applications and web conferencing services.
  • Not terminating service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the Coronavirus pandemic.
  • Waiving any late fees that residential or small business customers incur because of their economic circumstances related to the Coronavirus pandemic.