There are several reasons why you might experience trouble when accessing a TCC Library database or another electronic resource. Please note that if you are not already logged into MyTCC, it will prompt you to put in your credentials (T-number and password) before accessing.
Things to check:
Are you using the library's links? Googling a database that your instructor has recommended and trying to search from there might not give you access or prompt you to log in. You must use the proxied links from the TCC Library website.
Was it a link given to you in a blackboard course? The link may not be the permalink to the database resource. The URL might have timed out. Alert the instructor or let us know the title/information you are trying to access.
Try accessing it in a different browser (Chrome, Mircosoft Edge, Firefox, etc.). You might check your browser settings to make sure the resource is not being blocked. Clear your cache (clear browsing data) and try logging in again. Make sure your browser is up to date.
If you are experiencing login problems with ALL of the library databases, this might point to a problem with MyTCC or an Internet provider firewall (typically at a workplace). If you cannot log into MyTCC, please report this to the Student Support Center.
If you have tried all of the above and it is still not working, please report this back to us.
