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Answered By Library Staff Last Updated: Apr 20, 2017 Views: 16
There are many reasons why you might be experiencing trouble with access to the article database or another electronic resource.
The first thing to check: Are you logged into MyTCC? It is necessary to be logged into MyTCC first if you are located off-campus.
1. If you are experiencing problems with ONLY one database, please use the contact information on the Ask Us page to report your problem with a specific Library electronic resource such as an article database or e-book.
2. If you are experiencing login problems with ALL of the library databases, there might be other causes of login problems with library electronic resources. This issue generally points at a problem with MyTCC, or an Internet provider firewall (typically at a workplace) or browser settings. Please contact the Library staff via the Ask Us page to report your problem.