If Chat is offline, try finding your answer in our FAQ database by typing the subject of your question in the box above and viewing the FAQs that appear as you type. If you don't find what you're looking for, you may submit your question and receive an answer via email as soon as possible.
Answered By Library Staff Last Updated: Jan 09, 2017 Views: 16
There are many reasons why you might be experiencing trouble with access to the article database or another electronic resource.
The first thing to check: Are you logged into MyTCC? It is necessary to be logged into MyTCC first if you are located off-campus.
1. If you are experiencing problems with ONLY one database, please use the contact information on the Ask Us page to report your problem with a specific Library electronic resource such as an article database or e-book.
2. If you are experiencing login problems with ALL of the library databases, there might be other causes of login problems with library electronic resources. This issue generally points at a problem with MyTCC, or an Internet provider firewall (typically at a workplace) or browser settings. Please contact the Library staff via the Ask Us page to report your problem.